Fix an agent that won't install

Steps

1. Read what went wrong

   The first sentence says which part failed: downloading the installer, running it, or starting the installed program. During first-run setup, select Details to see the installer’s own messages. In the Let’s try that again window, they follow the first sentence.

2. Check your internet connection

   The installer comes from the agent maker’s website. If you’re on a work network, a VPN, or a filter that blocks downloads, try another network.

3. Check free space and permissions

   The installer needs room on your disk and a place it can write to.

4. Select Try again

   Installing can take a few minutes.

5. Pick another agent if it keeps failing

   During first-run setup, select Choose a different AI. In the Let’s try that again window, select Not now, then pick another agent in the message box. You can come back to this agent later.

Good to know

• During first-run setup, Pause stops an install that’s taking too long.
• When an install finishes, Enjoy may ask you to sign in to the agent next. See Sign in to an agent.
• If a project’s agent isn’t installed, a notice above your conversations says the agent’s name followed by is not installed. To install it, or to pick another agent, open the agent settings in the message box. Agents that aren’t on your computer show Install under their name. See Install an agent.
• If you contact support, copy the text under Details into your email. See Contact support.

If something goes wrong

The installer couldn’t be downloaded

Enjoy couldn’t get the installer from the internet. The message may include (timed out) or an exit code. Check your connection, then select Try again.

The installer couldn’t finish

The installer started but stopped with an error. Its own messages follow, or appear under Details. Read them for the cause, fix it, then select Try again.

The installed program couldn’t start

The agent installed, but it didn’t run when Enjoy checked it. Read the messages that follow for the reason, check that your computer allows the program to run, then select Try again.

Installation timed out. Check your internet connection, then try again.

The download or install took too long. Check your internet connection, then select Try again.

Enjoy couldn’t create a temporary folder for setup. Check your available space and folder permissions, then try again.

Free up some disk space, then select Try again.

Another setup or update is still running. Wait for it to finish, then try again.

Enjoy installs, signs in, and updates one agent at a time. Wait a minute and try again.

The installer finished, but Enjoy couldn’t find a working version of the program. It may be incompatible with this computer or need an update.

The program may not support this computer, or may need an update. Try again later. If it still fails, choose a different agent and contact support with the details.

We couldn’t finish installing the program. No further error details were provided. Please try again.

The install didn’t work, and Enjoy got no reason for it. Check your connection and free space, then select Try again. If it keeps happening, choose a different agent.

We couldn’t check your computer

During first-run setup, Enjoy first looks for agents that are already on your computer. If that check fails, select Try again to check again.