Troubleshooting

Fixes for sign-in, connection, preview, and agent problems.

Fix problems signing in to EnjoyWhat to do when Enjoy won't accept your password, can't reach your account, or Google sign-in doesn't finish.
Fix an agent that won't sign inWhen Claude Code, Codex, or another agent stays on Signing in…, use Having issues? to sign in from Terminal or PowerShell, or follow the step-by-step guide.
Fix an agent that won't installRead what went wrong when Enjoy can't install an AI agent, fix the usual causes, and try again.
Fix connection problemsWhen Enjoy can't reach your account or check your plan, retry, test another network, and check whether your Wi-Fi or provider is blocking Enjoy.
Fix a phone or browser that can't reach your computerWhen your iPhone or the web app says your computer is offline or can't be reached, check the computer first, then reconnect with a new code if asked.
Fix a preview that won't loadWhen the site beside your conversation stays blank, says it couldn't load, or isn't running, check its server, refresh, and ask the agent to start it again.
What to do when an agent seems stuckCheck the agent's activity to see what it's doing, answer it if it's waiting on you, send a follow-up, or stop the work and try again.
Fix "The usage limit was reached"When an agent runs out of usage on its plan, check when it resets, then wait, switch to another account, or retry with a different agent.
Fix an update that won't installWhen Enjoy says it couldn't install an update, follow the fix it suggests, such as moving Enjoy into Applications, then try again or download it from enjoy.dev.
Fix a scheduled workflow that didn't runScheduled workflows run only while Enjoy is open on your computer with the agent ready. Here's how to find out why a run was skipped.
Fix the warning on your account buttonA warning triangle on the circle with your initial means your phone and browsers can't connect to this computer. Reset remote access, then connect them again.
Fix a conversation that failedWhen a conversation shows Failed, read the reason Enjoy gives, fix it, then select Retry or retry with a different agent or model.
Fix a project that's unavailableWhen a project in your list shows a warning and won't open, find out why, reconnect or allow its folder, or remove it from Enjoy without touching its files.
Fix a file that won't save or loadWhat to do when a doc or file says Not saved, a project says some workspace files are unavailable, or a doc or conversation can't be opened.
What to include when you ask for helpGather your computer, Enjoy version, what happened, and the exact error before you write to support, and leave out passwords and codes.