Attach files and images

Steps

1. Place the cursor

   Select the spot in the message box where the attachment’s name should go.

2. Add the files

   Drag files from your computer onto the conversation, or paste an image you copied, such as a screenshot. You can also select the + button (Message options) and choose Add images, or Attach file in the computer app. You can pick several files at once.

3. Check what you added

   Each file appears as a chip. To remove one, select the X on its chip.

4. Send the message

   Finish writing and send as usual. The agent receives your images, and the location of each other file so it can open it.

Good to know

• Images can be PNG, JPEG, WebP, or GIF files, up to 20 MB each. A message can include up to 8 images.
• Other files can be any type up to 20 MB each, such as PDFs, spreadsheets, or JSON files. Images in other formats, such as SVG, are attached as files, and so is everything you add with Attach file, images included. Attaching files other than images works only in the computer app on the computer that runs the project.
• In the web app (app.enjoy.dev), each image can be up to 2 MB. Attach larger images from the computer app.
• In the computer app, dropping a folder adds its full path as text where your cursor is, instead of attaching it. Files you drop along with the folder still attach.
• Enjoy saves a copy of each attachment in the project’s storage, not in your project folder. See Choose where a project’s conversations are stored.
• While files are being added, the + button shows a spinner and you can’t send yet.
• In the computer app, unsent attachments stay in your draft, even if you quit Enjoy. See How Enjoy keeps your unsent messages.
• In a sent message, hover over a chip to preview it. Selecting an image opens it in your default app on the computer, or downloads it in the web app.
• In the iPhone app, select the + button (Add image), then Take photo or Photo library. You can add up to 8 photos, and they’re resized to fit the 2 MB limit. Other files can’t be attached from the iPhone.

If something goes wrong

“Attach up to 8 images.”

A message can hold up to 8 images, and this one already has them or would have more. Send it, then add the rest to a follow-up.

“Choose a file smaller than 20 MB.”

The file is too large. For images, the message says “Choose an image smaller than 20 MB.” Make the file smaller, for example by exporting a lower-quality version, or put it in your project folder and mention it with @ instead. See Mention docs, files, and workflows.

“Use Add images, or attach other files from your desktop.”

The web app can only attach images. Attach other files from the computer app on the computer that runs the project.

“Images over 2 MB must be attached from your desktop to preserve the original.”

The web app limits images to 2 MB. Attach the image from the computer app, or make it smaller first.