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Mark a conversation as completed
When a task is done, mark its conversation as completed so your list shows what's still open. You can reopen it any time.
Completing a conversation marks its task as finished. You can then hide finished conversations, so your list shows only what still needs work. See Mark finished work as completed for why it helps.
Steps
Wait for the agent to finish
Once the agent stops working, Complete appears beside the status under the conversation’s title. After the agent’s final reply, a larger Mark as completed button also appears above the empty message box.
Select Complete or Mark as completed
The status changes to Completed. The conversation stays in your list, marked Completed, until you hide completed conversations.
Choose whether to see completed conversations
At the bottom of the conversation list, clear Show completed to hide completed conversations, or select it to show them again.
Good to know
- Complete isn’t shown while the agent is working, while messages are queued, or while a question is waiting for you. The ⋯ menu (Conversation actions) also has Mark as completed, which still works while a question is waiting. It’s unavailable only while the agent works or messages are queued, and pointing to it shows why: Stop work before marking completed or Send or remove queued messages first.
- To reopen a conversation, select Reopen beside its status, select Mark as uncompleted above the empty message box, or choose Mark as uncompleted from the ⋯ menu. Sending a new message to a completed conversation also reopens it.
- Show completed is on at first. Your choice is remembered for each project on this device.
- When completed conversations are hidden, a completed conversation with unread replies stays in the list until you read it.
- Searching includes completed conversations, even when they’re hidden. See Find a conversation.
- In the computer app, completing a conversation also closes its website in the built-in browser. The address is kept, so you can open it again. See See your site beside the conversation.
- In the iPhone app, open Conversation actions (the ⋯ button) and choose Mark complete, or touch and hold the conversation in the list and choose it there. Reopen undoes it. The Completed filter at the end of the list’s filters opens your completed conversations.
If something goes wrong
Complete doesn’t appear
The agent may still be working, or waiting on your answer. Wait for it to finish, stop it, or answer or dismiss its question. If messages are queued, send them or remove them first. See Send follow-ups while the agent works.