Limit how many agents work at once
Each conversation in a project can have an agent working on it at the same time. A limit keeps that number down, for example to spare your agent’s usage or your computer. Projects have no limit until you set one.
Before you start
- Open the project in the computer app or the web app (app.enjoy.dev).
Steps
Select Project settings
It’s the sliders, the last of your project’s tabs under the shelf at the top of the list column.
Set Agents at once
Select + or − to change the number one at a time, from No limit up to 30 at once. You can also select the number and type one, or press the up and down arrow keys.
Select Save
The limit applies right away.
Good to know
- Once as many conversations are working as the limit allows, a new conversation still starts. Its message is saved and it waits in line with the status Queued. So does a new message in a conversation whose agent had finished.
- Conversations start in the order their messages were sent. When one finishes, the next in line starts on its own.
- A queued conversation looks faded in the conversation list, with a dashed outline. Its place in line, such as 1st or 2nd, shows where the number of messages usually is.
- Under the list’s title, a row of small bars shows the limit, with one filled in for each conversation working, and says how many are working and waiting, such as 3 of 3 working · 2 queued. The bars are left out when the limit is more than 10.
- In an open queued conversation, Queued · next or Queued · 2nd in line shows below your message, with when it starts. Anything you type then waits with it: the button in the message box says Queue.
- Start now starts a queued conversation right away, past the limit. Point at the conversation in the list to see it, or select it below the message. The others keep their places.
- A conversation that stops to ask you a question lets the next one in line start. When you answer, it waits its turn again if the limit is reached.
- Lowering the limit doesn’t stop any work. New conversations wait until fewer than the new limit are working.
- To take a queued conversation out of line, stop it. See Stop an agent.
- In Inbox, queued conversations wait at the end of Working, next first. The heading counts them, such as 2 · 1 queued. See Use your Inbox.
- The iPhone app shows Queued with each conversation’s place in line, and Start now in an open conversation. You set the limit in the computer app or the web app.
- Each project has its own limit. Conversations in other projects don’t count toward it.