Send feedback or a testimonial

Before you start

• You need to be signed in. The feedback controls don’t appear when you’re signed out.

Steps

1. Select Feedback

   It’s in the top bar while a project is open, beside the Appearance button. You can also open Your account and select Send feedback under Community.

2. Write your note

   On the Feedback tab, type it in Your feedback. A note can be up to 4,000 characters.

3. Attach files if they help

   Select Drop files or browse, or drop files onto it. You can add images and .md or .txt files, up to 5 MB in total.

4. Select Send feedback

   Enjoy shows Thanks for the feedback! and the email address the team will reply to if they follow up. Select Done.

Good to know

• Replies go to your Enjoy account’s email, shown under the form as Replies go to. From the computer app, Enjoy also sends its version and your system with the note. It doesn’t attach your projects, conversations, or logs.
• If you close the form before sending, your note is still there when you open it again, until you quit or reload Enjoy, or switch accounts.
• To send a testimonial, select the Testimonial tab. Type what you love about Enjoy, your Public name, and optionally your Role or company. Check the box that gives Enjoy permission to publish it on the Enjoy website, then select Send testimonial. Your email won’t be published, and the team reviews testimonials before anything appears.
• Changing a testimonial’s text, name, or role clears the permission box, so check it again before sending. Testimonials can’t include attachments.
• To hide the Feedback button, select Hide from toolbar at the bottom of the form. Feedback is always in Your account under Community. To bring the button back, check Show feedback in toolbar there.
• For a problem you need help with, email support instead. See Contact support.

If something goes wrong

Couldn’t send your feedback. Your note is still here. Please try again.

The note didn’t reach Enjoy. Check your connection and select Try again. Your note and attachments are kept.

Attachments can total up to 5 MB. Choose smaller files or remove one.

Remove a file with the button beside it, or attach a smaller screenshot. The form shows how much of the 5 MB you’re using.

Choose images, .md or .txt files with valid filenames.

That file type can’t be attached. Take a screenshot or save your text as a .txt or .md file instead.

You’ve sent a few notes recently. Please try again in an hour.

There’s a limit on how many notes one account can send each hour. Wait and send it later. Your note stays in the form.