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Fix a failed payment
When a payment for Unlimited doesn't go through, update your card from your account. Your main computer keeps working meanwhile.
You’ll see one of these messages:
- In Your account, under Unlimited: A payment didn’t go through. Update your payment method to keep Unlimited. If you have extra computers, the message says they’re paused and that projects on them are safe.
- On an extra computer: its name followed by is paused, explaining that its monthly payment didn’t go through.
- In a browser, or on another computer connected to a paused computer: its name followed by is paused, with Its projects come back once its payment goes through. The iPhone app also says the computer is paused.
Steps
Open your account
Select the circle with your initial in the top-right corner of Enjoy, in the computer app or the web app.
Select Update payment
It’s under the message about the payment. The billing page opens where you change your payment method. In the web app, it opens in the same tab.
Update your card
Add a new card or fix the details of the one you have, and save it.
Return to Enjoy
Enjoy checks your plan again when you come back to its window. Once the payment goes through, the message goes away and paused extra computers start working again on their own.
Good to know
- While a payment is overdue, your included computer keeps working, along with its phones, browsers, and team members. Only extra computers pause, and their projects stay on them.
- A paused extra computer also has Update payment on its own screen, so you can fix it from there.
- You can’t add another computer until the payment is fixed. Enjoy shows Update your payment with Update payment instead.
- If your plan now covers fewer computers than you use, Enjoy asks you to pick which stay active. See Choose which computers stay active.
If something goes wrong
Restore Unlimited
If payments keep failing, Unlimited stops and Enjoy shows Restore Unlimited instead of your projects. If it says Update your billing to pick up where you left off., select Manage billing, update your card on the billing page, then return to Enjoy. If it offers Continue to checkout instead, the subscription has ended. Select it to start Unlimited again.
The message is still there after you updated your card
Enjoy rechecks your plan when you return to its window and every 30 seconds. If the message stays, open Manage from your account and check that the payment went through. For help with a charge, see Contact support.
Billing is temporarily unavailable
Enjoy couldn’t open the billing page. Wait a minute and select Update payment again.